Shipping & Delivery

We are committed to providing our customers with fast, reliable, and secure transportation services. We partner with the most dependable carriers and carefully package each item to ensure a smooth delivery experience. On this delivery information page, you will find all the details regarding our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our professional customer support team is available to assist you at any time.

Free Shipping：

  • We offer worldwide free shipping for all sex dolls. However, there are certain countries/regions with strict laws prohibiting sex dolls, and we are unable to deliver to these locations. Click here to find out where sex dolls are legal and illegal in various countries/regions.
  • The prices you see include all taxes and customs clearance fees, which we handle to the best of our ability.

For countries/regions like Canada (CAN), Norway (NOR), Australia (AUS), Sweden (SE), South Africa (SA), and others, we are unable to prepay import fees. However, we are willing to share up to 50% of the customs duties with you, and we will handle communication with customs authorities to make the entire process as stress-free as possible. In most cases, we can provide you with a cost estimate before purchase.

Discreet Shipping:

  • We value your privacy. All our sex dolls are shipped in completely discreet packaging.
  • The sex dolls are packaged in a plain, unbranded brown box. Handlers or couriers are unaware of the contents of the package.
  • There are no labels on the outside of the box indicating the contents of the doll.

 

Production Time:

The production of a doll typically takes 1-3 weeks. Depending on the material, this timeframe may vary, with some cases allowing for expedited production.

Below is a list of sex doll materials and their estimated production times for your reference. Please note that production times may be delayed during holidays (New Year's, Christmas, National Day, Chinese New Year, etc.).

  • Full TPE Sex Doll: Typically requires 1-2 weeks for production.
  • Full Silicone Sex Doll: Typically requires 2-3 weeks for production.
  • Silicone Head + TPE Body Sex Doll: Typically requires 1-2 weeks for production.

Please note that these are general estimates for production times, and actual production times may vary depending on the manufacturer and order volume. Production times may also be longer during holiday periods. For specific requests or urgent needs, please contact our customer service team for more accurate information and assistance.

Shipping Time:

In Stock Dolls: All items in stock will be shipped within 1-2 business days after payment is received.

Custom Order Dolls: Delivery time typically takes 2-3 weeks. Expedited shipping at additional cost delivers within 5-10 days.

*It’s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

Shipping Carrier Country Free Shipping Expedited shipping time
Fedex USA 18-25 Days 5-10 Days
UPS USA/Canada 20-30 Days 5-10 Days
UPS Australia 30-45 Days 7-15 Days
UPS European Countries 30-45 Days 5-15 Days
EUB Post Service Global / 7-15 Days

NOTE*: If you would like to pick up your package at a FedEx/UPS store, please specify your local FedEx/UPS store address when placing your order. If you need to drop it off at a FedEx/UPS store because you’re out of home for some reason, please let us know your local FedEx/UPS store address before it is shipped.

Tracking Package:

We will send you a tracking number by email if the package is shipped. Please keep an eye on your package tracking in case it gets in trouble (eg, suspending tracking, missing item, etc.) till it is delivered.

Typically, your package will be shipped directly to your location by FedEx/UPS, so you can expect quick logistics updates on your tracking number and monitor your package delivery progress anytime.

However, in some cases, we may choose to transport your package by airplane to your country and clean the custom, after which FedEx or UPS will be responsible for final delivery and updating the logistics information. Before the package arrives in the US, the tracking number will only show that the shipping label has been created and there will be no logistics information available. We understand that you may have some concerns regarding the status of your shipment. We kindly ask for your patience during this time and assure you that we will take full responsibility for all of our orders.

Delivery Change:

  • Pick Up
    If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.
  • Change Shipping Address
    Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.
  • Change Delivery Time/Hold On
    To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.

Please ensure that our email is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.

Check Your Package:

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.

Shipping Delay:

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

  • Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
  • Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
  • Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
  • Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
  • Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Package Issues:

If you encounter any of the following situations upon receiving your package, please report it to us promptly.

  • Incorrect Package: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
  • Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.
  • Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)

Click here for more information about order cancellation, refund, or return.